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Set up a 4G LTE CellSpot

Get to know your CellSpot

Set up your CellSpot service

Setup video

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Start guides

Click to download the 4G LTE CellSpot English start guide or Spanish start guide.

Start guide not opening? Install the free Adobe PDF viewer on your computer, Android, or Apple iOS device.

Register the address of use

The 4G LTE CellSpot has to check its location when it sets up. If you need to register or update the address of use, follow these steps:

Go to: https://my.t-mobile.com/home.html
Sign in with your T-Mobile account.
Click Profile in the upper right.
Click Coverage devices in the bottom left.
In the 'Customer device use address box,' click Edit.
Update the address information.
Click Save.

Open ports

UDP ports

For the 4G LTE CellSpot to work, UDP ports 123, 500, and 4500 must be open.

Contact your Internet provider (ISP) to ask if these ports are blocked. If these are blocked, you must ask your ISP to open these ports.

No port forwarding is needed.
These ports are used for:
- UDP 123: Syncing clocks
- UDP 500/4500: VPN or IPSec tunnels, business application
If your ISP confirms the ports are open, ask them to add the CellSpot to a DMZ.

Your ISP or equipment manufacturer can help with these settings. T-Mobile can't provide detailed help with non-T-Mobile service or equipment.

TCP ports

Windows 10 & 8

Port 80 is used as an example for the screenshots. You will need to substitute ports 123, 500, and 4500 for 80 where shown.

Open a command prompt windows (Start, Run, CMD.exe).
Enter powershell.exe. This changes the Windows command prompt to Powershell.
Enter the command Test-NetConnection –InformationLevel detailed –ComputerName portquiz.net –Port 123.
Wait for the command to run and verify the below output displays.
If TcpTestSucceeded is True, the port is open. If it is False, the port is closed.
Repeat above steps for 500, and 4500. All three ports must be open for the CellSpot to work.

Windows 7

Open a command prompt windows (Start, Run, CMD.exe).
Enter powershell.exe. This changes the Windows command prompt to Powershell.
Enter the command (New-Object System.Net.Sockets.TcpClient).Connect('portquiz.net', 123).
Repeat above steps for 500, and 4500. All three ports must be open for the CellSpot to work.

Apple Mac

Hit Command+Spacebar to summon Spotlight.
Enter Network Utility followed by the return key to launch the Network Utility app.
Select the Port Scan tab.
Enter www.portquiz.net into the window as shown below.
Click the Only test ports between checkbox.
Enter 123 in both fields, then click Scan.
Repeat the process for ports 500, and 4500.

Light indicators

Lights & what they mean

Light	Color	Light description & help
Power		Device self-testing and update complete.
Internet	Successful Internet connection
Status	Successful T-Mobile network connection
GPS	GPS position locked (if GPS signal is present)
3G/4G	Device is ready to provide 3G/4G service.
3G/4G		There is 3G/4G traffic is progress.
4G LTE	Device is ready to provide 4G LTE service.
4G LTE	There is 4G LTE traffic is progress.

Light sequences for issues

Power	Internet	Status	GPS	3G/4G	4G LTE
Any	Any	Any	Any	Any	The device can't find GPS signal. Without GPS signal lock, device is still able to proceed through setup and operate normally. You may receive SMS or email notification from T-Mobile to verify your device use address for emergency 911 call safety. Follow the steps in Register the address of use.
Off	Off	Off	Off	Off	Device self installation exceeds 2 hours. Restart the other Internet devices such as modem, Wi-Fi router or Wi-Fi cable modem router. Once upstream devices are stable, install 4G LTE CellSpot again. Check your Internet connectivity and check with your Internet Service Provider if ports UDP 500, UDP 4500 and UDP 123 are open.
	Off	Any	Off	Off	Device connection issue with the Wi-Fi router or Wi-Fi cable modem router. Check the Wi-Fi router or Wi-Fi cable modem router are correctly connected. Wait at least 2 hours after the device was originally plugged in and set up. If that doesn't help, contact us. Flashing green light above 4G LTE CellSpot WAN port means good Internet connection and traffic in progress.
	Off	Any	Off	Off	Device is unable to reach T-Mobile network. Check your internet works on other devices. If not, contact the Internet provider. Check with Internet Service Provider on network settings. Ensure ports UDP 500, UDP 4500 and UDP 123 are opened and place the device in a DMZ. Unplug your modem/router and CellSpot. Plug in your modem and wait for it to power up completely. If you have a separate router, plug that in and wait for it to power up completely. Plug in the CellSpot router and wait for it to power up completely. Wait at least 2 hours after the device was originally plugged in and set up. If that doesn't help, contact us.
Any	Off	Off	Software did not load properly. Unplug the 4G LTE CellSpot, wait 5 seconds and plug it back in. Press and hold the reset button for 30 seconds. The device will reset and update its software. If that doesn't help, contact us.
	Any	Off	Off	Unable to activate the device with T-Mobile network. Follow the steps in Register the address of use. Wait at least 2 hours after the device was plugged in. If the lights don't change, contact us.
	Any	Off	Off	3G, 4G, 4G LTE service is not available. Device may not be used in T-Mobile market or remote disabled by T-Mobile. Please contact us for help.
Any	Maximum voice calls reached. The device has the maximum 8 active voice and data connections for each technology. Attempt to call again after existing calls are terminated.
Any	Internet connection does not meet the minimum requirements Test your broadband connection and make sure your ISP is not having an outage. If the Internet is working, confirm the device is set up correctly and CellSpot is plugged directly into the modem. If that doesn't help, contact us.
Any	Off	Off	CellSpot is not installed at a licensed T-Mobile location The 4G LTE CellSpot is not installed at a licensed T-Mobile location where we have an established relationship with local 911 public service answering point. Move the device to an approved location, or return it to T-Mobile.
The device is overheated. Move it to a cooler, ventilated location. Keep it out of direct sunlight, and make sure it's installed in a place with airflow.
The device may have a hardware issue. Wait at least 2 hours after the device was plugged in, If the lights don't change, contact us.

Troubleshoot issues with your 4G LTE CellSpot

Before following the steps below, ensure the following:

Ensure the issue only happens when using the 4G LTE CellSpot. Otherwise, follow signal issues on device.

Follow the setup video above for best results.

Make sure at least two hours have passed since following the setup. (It can take the CellSpot this long to configure.)

Check for light indicators.

If your device meets the criteria above, but the issue persists, proceed with the steps below.

SMS or email notification - Can't confirm your address

T-Mobile needs to confirm the location of the coverage device, but there's a problem locating your device.